3779578 - Clock My Time web application throws the error "Sorry you are not allowed to use Clock In Clock Out" when employee tries to punch in or out

Employees are getting the error "Sorry you are not allowed to use Clock in Clock out" when they use Clock My Time web application.

• SAP SuccessFactors Time Tracking

1. Open the Clock My Time web application.
2. Attempt to perform Clock In or Clock Out.
3. Observe the error message: "Sorry you are not allowed to use Clock In Clock Out."

If Geofencing has been turned on and Geofenced time event types have been hidden in configuration, this error will be thrown.

1. Go to Configure Clock In Clock Out.
2. Under Clock In Clock Out Groups, check if the Geofencing feature has been enabled for the group assigned to the employee and Time Event Types have been assigned a Geofence.
3. If the Geofencing feature mentioned above is enabled, open the Settings tab.
4. Under Geofenced Time Events, enable “Show the geofenced time event types on the web application”
   
   
5. Save the changes.
6. User should sign in as themselves (do not use proxy) and retry Clock In/Clock Out on the web application.

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions