SAP Knowledge Base Article - Public

3779739 - Employee Portal Server Error in '/' Application - Onboarding 1.0

Symptom

  • Candidates cannot log in to the Onboarding 1.0 Employee Portal.
  • The same error occurs for users attempting to access the Employee Portal directly.
  • A server error appears after entering the password and attempting to log in.
  • Server Error in '/' Application.
  • An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers
    running on the local server machine.
  • The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application’s configuration tag to point to a custom error page URL.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Candidate attempts to log into employee portal using URL shared in welcome email
  2. Server Error in '/' Application received
  3. Employee portal is not accessible

Resolution

  1. Please open a ticket with support with example candidate and replication steps
  2. Support to raise request with operations to check SharePoint

See Also

Keywords

onboarding 1.0, employee portal, candidate login, server error, runtime error, sharepoint migration, sharepoint subscription edition, csd url, compatibility issue, login fails, portal access, welcome email link, password setup error, onb 1.0, employee portal error, RITM2974931 , KBA , LOD-SF-OBD-EP , Portal , Problem

Product

SAP SuccessFactors Onboarding 2605