SAP Knowledge Base Article - Public

3779808 - Onboarding task restart template not appearing in preconfigured email templates - Onboarding

Symptom

 (ONB) Onboarding Task Restart Template is not appearing in preconfigured email templates.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Email Services
  2. Open active email templates
  3. (ONB) Onboarding Task Restart template is not showing 

Cause

The email template is not available by default in the Active Templates list.

Resolution

  1. Go to Email Services > Active Templates.
  2. Select Manage Templates.
  3. Click + (New Template).
  4. Select Reuse Templates.
  5. Search for the trigger "(ONB) Onboarding Task Restart Trigger", or use Filter > Trigger Condition > (ONB) Onboarding Task Restart Trigger, then confirm.
  6. Select the "(ONB) Onboarding Task Restart Template" and choose Add to Active List.
  7. Verify the template now appears under Active Templates.

See Also

KBA 3754038 - 1H 2026 - Restart e-Signature Step for Document Flows is now available in Production Environment

Keywords

onboarding, email services, preconfigured email templates, active templates, manage templates, reuse templates, onboarding task restart template, onb, e-signature restart, document flows, missing template, not appearing, notifications, restart trigger, onboarding restart , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions