SAP Knowledge Base Article - Preview

3779906 - How do I know whether to contact SAP Ariba or the punchout supplier first when punchout fails?

Symptom

I need to know whether to contact SAP Ariba Support or the punchout supplier first when punchout fails.

Punchout can fail at different points in the process, such as:

  • I can access the punchout supplier portal, but an error appears on the supplier portal.
  • I cannot reach the punchout supplier portal from SAP Ariba Procurement(including blank screen).
  • I checked out from the punchout supplier portal, but the items are not added to my requisition or cart in SAP Ariba Procurement.


Read more...

Environment

SAP Ariba Procurement

Product

SAP Ariba Procurement, cloud edition all versions

Keywords

KBA , BNS-ARI-CM-POC-PO , Punchout Catalog Ordering , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.