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3779930 - Multiple tickets are being created for the same event in SAP Cloud ALM Integration & Exception Monitoring - SAP Cloud ALM

Symptom

  • Multiple tickets are being created for the same event in SAP Cloud ALM Integration & Exception Monitoring. 

  • Duplicate ticket creation is occurring for a single Event Situation.  

  • Each time there is a new failed message being collected, a new ticket is created, thus incidents get flooded in ServiceNow or any ticketing platform 


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Environment

SAP Cloud ALM

Product

SAP Cloud ALM all versions ; SAP Cloud ALM for operations all versions

Keywords

SAP Cloud ALM, CALM, IM, Integration & Exception Monitoring, Event, duplicate incidents, multiple incidents, tickets, stateless event, Intelligent Event Processing, External Ticket Integration, Stateless Events, Integration Monitoring, Event Grouping, Custom Middleware, CALM  , KBA , SV-CLM-OP-IM , Integration Monitoring Service , Problem

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