Symptom
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Multiple tickets are being created for the same event in SAP Cloud ALM Integration & Exception Monitoring.
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Duplicate ticket creation is occurring for a single Event Situation.
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Each time there is a new failed message being collected, a new ticket is created, thus incidents get flooded in ServiceNow or any ticketing platform
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Environment
SAP Cloud ALM
Product
Keywords
SAP Cloud ALM, CALM, IM, Integration & Exception Monitoring, Event, duplicate incidents, multiple incidents, tickets, stateless event, Intelligent Event Processing, External Ticket Integration, Stateless Events, Integration Monitoring, Event Grouping, Custom Middleware, CALM , KBA , SV-CLM-OP-IM , Integration Monitoring Service , Problem
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