Symptom
The user cannot upload attachment Additional Data Collection step, the upload buttons in the attachment section are disabled (grayed out).
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Custom Data Collection step and open Provide Additional Data.
- Start/complete the task as prompted to proceed to the attachment section.
- In the attachment section, observe that the upload buttons are disabled (grayed out).
Cause
MDF UI configuration issue.
Resolution
- Go to Manage Configuration UI.
- Open the relevant custom MDF UI used for attachments.
- Select Edit Properties.
- Set Editable to Yes and save.
- Refresh OData metadata.
Keywords
cannot upload attachment, upload button disabled, upload button grayed out, custom data collection, MDF attachment, provide additional data, manage configuration ui, editable property, attachment upload , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public