SAP Knowledge Base Article - Public

3780237 - The attachment upload button grayed out during Additional Data Collection step - Onboarding

Symptom

The user cannot upload attachment Additional Data Collection step, the upload buttons in the attachment section are disabled (grayed out).

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Custom Data Collection step and open Provide Additional Data.
  2. Start/complete the task as prompted to proceed to the attachment section.
  3. In the attachment section, observe that the upload buttons are disabled (grayed out).

Cause

MDF UI configuration issue.

Resolution

  1. Go to Manage Configuration UI.
  2. Open the relevant custom MDF UI used for attachments.
  3. Select Edit Properties.
  4. Set Editable to Yes and save.
  5. Refresh OData metadata.

Keywords

cannot upload attachment, upload button disabled, upload button grayed out, custom data collection, MDF attachment, provide additional data, manage configuration ui, editable property, attachment upload , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions