SAP Knowledge Base Article - Preview

3780248 - Error When Changing Opportunity Owner After Deleting Assigned Organizational Unit

Symptom

  • Error occurs when attempting to change the owner of an opportunity after deleting an organizational unit that had assigned employees.
  • Error message: "You cannot use organizational unit $XXXX-XX-XXTXX:XX:XX.XXXZPOM because it is inactive".
  • The deleted organizational unit is no longer available in organizational structure value helps/OWLs, yet its identifier remains shown on existing objects (for example, in employee settings or documents).


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Environment

SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions

Keywords

sales cloud v2, organizational unit, org unit deletion, logical delete, inactive org unit, opportunity owner change, owner update error, cannot use organizational unit because it is inactive, organizational assignment, value help missing, owls, sales organization deletion, reference retained, inactive reference error, opportunity update, You cannot use organizational unit, because it is inactive , KBA , CEC-CRM-ORG , Organizational Unit for SAP Sales/Service Cloud , Problem

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