SAP Knowledge Base Article - Preview

3780278 - Reminder and Escalation Emails are not Triggered in SAP GRC Process Control

Symptom

  • Reminder and escalation emails are not triggered.
  • Initial notification emails are sent successfully.
  • Work items reach their deadlines but reminder/escalation emails are not generated.
  • Notification emails work, but reminder and escalation emails do not.
  • In some cases, reminder emails are delayed or escalation emails are never sent.


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Environment

  • SAP Process Control 12.0

Product

SAP Process Control 12.0

Keywords

Reminder, Escalation, Workflow, SWNCONFIG, SWN_SELSEN, SWU3, SWDD, SWIA, SOST, Latest End, Requested End, Agent Determination, PCESCALATION, Email Notification, GRC Process Control , KBA , BC-BMT-WFM , Business Workflow , Problem

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