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SAP Knowledge Base Article - PreviewSymptom
When an Account is searched in agent desktop, clicking Accept does not navigate directly to the Customer Hub.
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Environment
SAP Service Cloud Version 2
Keywords
agent desktop, customer hub, manual search, accept button, organization, account, contact confirmation, inbound call, auto-open, unique match, phone number, genesys, live channels, by design, navigation , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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