SAP Knowledge Base Article - Preview

3780381 - Customer or Account Party cannot be added to existing Case after creation

Symptom

  • After creating a case without a Customer or Account, the customer/account Party cannot be added later.
  • Error in quick view: "Role Account is not active in the Party schema. Contact your system administrator."
  • The Party Role dropdown does not offer Account/Customer; only other roles are available.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Keywords

participant schema, party scheme, customer role not active, account role missing, add participant, quick view error, service and support team error, involved parties, case type version, service cloud v2, participant dropdown, cannot add customer after save, role availability, case creation without customer, inconsistent roles , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Bug Filed

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