3780420 - Assigned Business Roles Not Visible for Obsolete Users

When viewing the details of a user with Obsolete status, the Assigned Business Roles section is grayed out and no role assignments are displayed in the Details View.

• SAP Sales Cloud Version 2
• SAP Service Cloud Version 2

1. Navigate to Users.
2. Open a user whose status is Obsolete.
3. Observe that the Assigned Business Roles section is disabled (grayed out) and role assignments are not visible.

This behavior is expected by design. When an employee is marked as Obsolete, associated user information, including Assigned Business Roles, is no longer displayed in the Details View.

Although the user may still appear in the Role List for historical or data retention purposes, these retained role assignments do not consume license allocations.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions