Symptom
- After submitting Request Approvals from the Assignments tab of a curriculum in Library, the approval request is not sent to the designated approvers.
- After selecting Request Approvals and Submit, no confirmation dialog or message appears.
Environment
- SAP SuccessFactors Learning
Reproducing the Issue
- Login in to the SuccessFactors system.
- Go to Learning
- Search for a curriculum and select "Self Assign Curriculum".
- Select "Assignments" tab -> Click "Request Approvals" for the item -> Submit - > Observe that no confirmation dialog appears after submission.
- Confirm that no approval request is sent to the approvers.
Cause
- The Assignments tab uses a legacy approval UI that is not updated with the new course home UI and REST API, so the action does not initiate the approval request or confirmation message.
Resolution
- Submit approval request through the 'Invest in Myself' card section.
- Alternatively, click the item title to open the item details and submit the approval request using the new UI.
Avoid using the Assignments tab for approval requests until the legacy UI is updated.
If you need approvals to be initiated from the Assignments tab, submit an enhancement request to update that page to the new UI and REST API.
See Also
Keywords
approval missing, approval email not received, workflow initiation failure, no confirmation message, approver not notified, pending approval not created, LMS approval bug, SAP SuccessFactors LMS, Learning home tile, approval queue empty, manager not alerted, temporary workaround, UI confirmation absent, approval request failure, learning approval request, curriculum enrollment approval, , KBA , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS-ILX , Integrated Learning Experience , Product Enhancement
SAP Knowledge Base Article - Public