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3780474 - Technicians not auto-scheduled due to missing address on employee person

Symptom

  • Some technicians are not getting activities optimized or assigned by auto-scheduling.
  • Auto-scheduling reports for the period show affected technicians not receiving orders.
  • Report log message: [Pre-filtered]: [Resource respects maximum operating radius] Job location and/or resource default location missing.
  • Report log message: Travel time from resource default location to job is greater than maximum operating radius [20].


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Environment

FSM Auto Scheduling

Product

SAP Field Service and Asset Management all versions

Keywords

fsm auto scheduling, technician not assigned, not optimized, pre-filtered, resource default location missing, maximum operating radius, employee person, unifiedperson, default address, home address, work address, address linkage, replication, person record, scheduling filter , KBA , CEC-SRV-FSM-AS , FSM Auto Scheduling , Problem

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