SAP Knowledge Base Article - Public

3780814 - "Sorry, but you are currently not authorized for access" error when accessing SAP Analytics Cloud (SAC)

Symptom

Users are unable to log in to SAP Analytics Cloud (SAC) when authentication is performed through SAP Cloud Identity Services (IAS).

The following error message is displayed:

  • "Sorry, but you are; currently not authorized for access."

The Troubleshooting log is showing the following error. This log is visible only in IAS administration console.

  • "User not found: xxx Caused by: User not found: xxx Caused by: Could not find user xxx  in mongo DB. Correlation ID:... "

Environment

  • SAP Cloud Identity Services
  • SAP Analytics Cloud

Cause

This issue may occur when the user attributes are not correctly mapped or synchronized between SAP Analytics Cloud and SAP Cloud Identity Services.

Resolution

  1. Review the authentication logs in SAP Cloud Identity Services (IAS) to identify the user attribute being used during the authentication request and check for any additional error messages.
  2. Verify that the user's attributes in IAS are correctly maintained, especially:
    • Login Name
    • Email Address
  3. Update the Login Name in IAS so that it exactly matches the value expected during authentication (as indicated in the IAS logs).
  4. Ensure that the email address and login name configured in IAS are consistent with the identity used to access SAP Analytics Cloud.

After correcting the user attributes, retry the login to SAP Analytics Cloud.

See Also

Keywords

, KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0