3780861 - isEmergencyContact Field Not Visible in Onboarding Personal Data Collection Inline View - Onboarding

During the Personal Data Collection step in Onboarding, the isEmergencyContact field under the Emergency Contact section is not visible in the inline view. The field only appears after the new hire clicks Edit Details. In Employee Central, the same field is immediately visible in the quick edit view for existing employees without requiring an additional click.

SAP SuccessFactors Onboarding

1. Log in to SAP SuccessFactors as a new hire going through the Onboarding checklist.
2. Navigate to the Provide Personal Data step.
3. Locate the Primary Emergency Contact section.
4. Observe that the isEmergencyContact field is not visible in the inline form, even when the field is enabled and positioned in BCUI under emergencyContactPrimary.
5. Click Edit Details.
6. Observe that the isEmergencyContact field is now visible and can be filled.

The Onboarding Personal Data Collection step renders the Emergency Contact inline view with a fixed set of fields that is independent of BCUI field position and visibility configuration. The PDC inline rendering follows different rules than the Employee Central quick edit view. In Employee Central, isEmergencyContact is one of 8 standard fields displayed in the quick edit mode (as documented in KBA 3507425). In the Onboarding PDC inline view, the system renders only the fields required for the base emergency contact record. All additional fields, including isEmergencyContact, are accessible exclusively through the Edit Details dialog. No configuration option is available to change this field set in the PDC inline view.

This behavior is by design for the Onboarding Personal Data Collection step. The isEmergencyContact field is accessible to new hires during onboarding, but requires an additional click on Edit Details within the Primary Emergency Contact section. The field is not visible in the default inline view regardless of BCUI configuration.

The data entered via Edit Details is saved correctly and will be visible in the employee profile in Employee Central after the onboarding process is completed.

If surfacing the isEmergencyContact field directly in the Onboarding PDC inline view, without requiring the Edit Details click, is required for your business process, submit a Product Enhancement Request through the SAP Influence Portal at https://influence.sap.com or follow KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Product

After the new hire completes the Edit Details dialog and saves, the isEmergencyContact consent is recorded and visible in the employee profile. No further action is required from the support perspective for this behavior.

• KBA 3507425: Custom Fields Under Emergency Contact are Not Viewable Until Clicking on Edit Details (Employee Central behavior reference).
• Emergency Contacts | SAP Help Portal
• Setting Object Visibility for New Hires | SAP Help Portal

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