3780972 - [B1 Connector] Error "Tenants could not be loaded" When Proceeding After Selecting Database and SQL Server

• The SAP B1 databases have been migrated to a new server and upgraded to SAP B1 10.0 2605. Additionally, a new application server has been established, where version 8.5.7 of the cloud connector has been installed.
• An error occurs when proceeding to the next step after selecting the database and the SQL server version.
• Error details:
  An error has occurred.
  Tenants could not be loaded. Please ensure that:
  - The SQL connection data is correct
  - If Single Sign-On is activated, your Windows user is assigned to an SAP user
  - The connection to SAP works with the SAP B1 Client
  OK
• Error in the connector log: "No DB(s) configured to connect."
  
  Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

• SAP Field Service and Asset Management
• SAP Business One (B1)

b1 cloud connector, no db(s) configured to connect, sql server name case, case sensitivity, hostname casing, configuration wizard, new server upgrade, SQL connection data , KBA , CEC-SRV-FSM-BOC , FSM Business One Connector , CEC-SRV-FSM , Field Service Management , Known Error