3781021 - Supplier Invoice Approval Task Shows Standard Attachment Instead of Original Document in My Approvals OWL

For a Supplier Invoice Approval Task in My Approvals OWL, the system displays a standard attachment or an attachment with another document type instead of the original invoice document uploaded through invoice scanning.

 SAP Business ByDesign

1. Go to Managing My Area work center.
2. Go to My Approvals view.
3. Search with ABC (ABC represents Supplier Invoice ID).

The system shown PDF and that is not the original document but a different attachment.

• If a Supplier Invoice contains only one PDF attachment, the system displays that attachment in My Approvals OWL, regardless of its attachment type.
• If a Supplier Invoice contains multiple PDF attachments with different document types, the attachment displayed is determined by sorting the attachment titles in ascending alphabetical order as plain text. Therefore, the selection is not based on the attachment type (Original vs. Standard), creation date/time, or upload sequence.
• This behavior applies to all Supplier Invoice entry methods and is not specific to any particular method.

This is the expected system behavior. 

Find the below workaround:

In order to show original document in the approval task, ensure its attachment title sorts first alphabetically among all attachments (for example, adjust the title so it comes first).

Supplier invoice approval task; My approvals view; Attachment display; Original document; Standard attachment; Multiple PDF attachment; Supplier Invoice , KBA , SRD-SRM-SI , Supplier Invoicing , Problem