SAP Knowledge Base Article - Public

3781094 - Clock In Clock Out Employee Full Synchronisation shows zero synchronized employees

Symptom

'Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.'   

  • The synchronization job for Clock In/Clock Out Employee Full Synchronization is not working as expected.
  • Number of Employees Synchronised is '0' in EMPLOYEE_SYNC_CONFIGURATION.
  • When running the Employee Full Synchronization, the number of synchronized employees is always zero.
  • The issue persists after using the Check Tool.
  • No error or warning is shown while running the employee full synchronization.

Environment

SAP SuccessFactors Time Tracking

Reproducing the Issue

  1. Go to Manage Data.
  2. Start : Clock In Clock Out Employee Full Synchronisation Details: EMPLOYEE_SYNC_CONFIGURATION (EMPLOYEE_SYNC_CONFIGURATION)
  3. Observe that the synchronized employees count remains zero.

    Screenshot 2026-07-16 at 10.51.18 AM.png

  4. Run the Check Tool > Application Clock In Clock Out > Clock In Clock Out employees are synchronised. (EmployeeDataSynchronized) > Run Check.
  5. Run the synchronization again from Quick Fix and confirm that no employees are processed.

    Screenshot 2026-07-16 at 10.51.34 AM.png

Cause

employee-status picklist incorrectly configured

Screenshot 2026-07-16 at 10.58.26 AM.png

Resolution

  1. Go to Picklist Centre.
  2. search for employee-status..
  3. Correct the picklist so that the valid employee status values required by Time Tracking exist, are active, and correctly mapped 
  4. Ensure the external code of the standard picklist should not be altered.

    Screenshot 2026-07-16 at 10.58.46 AM.png
  5. Save the changes.

See Also

Ensure the external codes should not be altered and remain exactly same as per the details given in

Picklist Configuration for Employee Status and Job Relationship Type

KBA 3589037 - CICO employee synchronization fails

Keywords

clock in clock out, employee full synchronization, synchronization shows zero, zero synchronized employees, no employees processed, time tracking sync, employee-status picklist, picklist misconfiguration, timesheet synchronization, check tool, ec time sheet, cico synchronization, employee sync job, full sync not working, time management sync , KBA , LOD-SF-TTR , Time Tracking , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem

Product

SAP SuccessFactors Time Tracking all versions