Symptom
'Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.'
- The synchronization job for Clock In/Clock Out Employee Full Synchronization is not working as expected.
- Number of Employees Synchronised is '0' in EMPLOYEE_SYNC_CONFIGURATION.
- When running the Employee Full Synchronization, the number of synchronized employees is always zero.
- The issue persists after using the Check Tool.
- No error or warning is shown while running the employee full synchronization.
Environment
SAP SuccessFactors Time Tracking
Reproducing the Issue
- Go to Manage Data.
- Start : Clock In Clock Out Employee Full Synchronisation Details: EMPLOYEE_SYNC_CONFIGURATION (EMPLOYEE_SYNC_CONFIGURATION)
- Observe that the synchronized employees count remains zero.
- Run the Check Tool > Application Clock In Clock Out > Clock In Clock Out employees are synchronised. (EmployeeDataSynchronized) > Run Check.
- Run the synchronization again from Quick Fix and confirm that no employees are processed.
Cause
employee-status picklist incorrectly configured
Resolution
- Go to Picklist Centre.
- search for employee-status..
- Correct the picklist so that the valid employee status values required by Time Tracking exist, are active, and correctly mapped
- Ensure the external code of the standard picklist should not be altered.
- Save the changes.
See Also
Ensure the external codes should not be altered and remain exactly same as per the details given in
Picklist Configuration for Employee Status and Job Relationship Type
KBA 3589037 - CICO employee synchronization fails
Keywords
clock in clock out, employee full synchronization, synchronization shows zero, zero synchronized employees, no employees processed, time tracking sync, employee-status picklist, picklist misconfiguration, timesheet synchronization, check tool, ec time sheet, cico synchronization, employee sync job, full sync not working, time management sync , KBA , LOD-SF-TTR , Time Tracking , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem
SAP Knowledge Base Article - Public