3781178 - "Is Primary" field is not editable in MS Team SuccessFactors app when trying to Change Phone Number

• The Is Primary field for a phone entry is editable in the web application under Personal Information.
• In the Microsoft Teams SuccessFactors app, the Is Primary field appears read-only when attempting to change a phone number.
• Users observe different behavior between the web Personal Information page and the Microsoft Teams experience. 

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SAP SuccessFactors HCM Suite

1. In the web application, go to Personal Information > Contact Information and select Edit.

2. Under Phone Information, verify that the Is Primary field is editable.

3. In the Microsoft Teams SuccessFactors app, open Change Phone Numbers and observe that the Is Primary field is not editable.

The Microsoft Teams SuccessFactors app mirrors Home Page > Manage My Data > Change Phone Numbers, where the Is Primary field is not editable.

1. To update the Is Primary flag, use the web application: navigate to Personal Information > Contact Information > Edit, and change the Is Primary setting under Phone Information.
2. This is expected behavior because the Microsoft Teams SuccessFactors app follows Home Page > Manage My Data > Change Phone Numbers, where the Is Primary field is not editable. 

manage my data, MS Team SuccessFactors application, editable , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Problem