3781241 - SM00039 Not Working in S/4HANA Public Cloud – Use F4645 Instead

Symptom

When using the standard mashup SM00039 (S/4 HANA 360 Object Page) in SAP Cloud for Customer (C4C) to navigate to the customer profile from the Accounts page, the following error appears:

"App could not be opened either due to an incorrect SAP Fiori launchpad configuration or a missing role assignment." "Failed to resolve navigation target #Customer-displaySalesOverview?Customer=XXXXXXX&sap-language=EN. This is most likely caused by an incorrect SAP Fiori launchpad content configuration or by a missing role assignment."

This occurs in environments where the backend S/4HANA system is S/4HANA Public Cloud.

Environment

SAP Cloud for Customer (C4C) – All Versions
SAP Cloud for Customer Integration with SAP S/4HANA – All Versions
SAP S/4HANA Public Cloud

Product

SAP Cloud for Customer core applications 2605

Keywords

SM00039, S/4HANA 360 Object Page, Customer 360 View App, Failed to resolve navigation target, Customer-displaySalesOverview, SAP Fiori Launchpad Configuration, Mashup ID SM00039, S/4HANA Public Cloud, Cloud for Customer (C4C), F2187, F4645, Customers Overview, Custom URL Mashup, Mashup Authoring, Administrator Mashup Authoring, AccountExternalID, Port Binding , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Product Enhancement

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