SAP Knowledge Base Article - Preview

3781373 - External Hook not executed when duplicates are found during account save

Symptom

  • External Hook for Account is not executed if a duplicate is found; the duplicate check UI opens immediately.
  • External Hook is executed correctly if no duplicate is found; the system processes the hook before duplicate check.


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Environment

SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 1.0

Keywords

sales cloud v2, external hook, post-hook, pre-save, account save, duplicate check, duplicate ui, custom logic, validation, external validation, extensibility, account creation, hook not executed, expected behavior, duplicate handling , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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