SAP Knowledge Base Article - Public

3781531 - "An application error has occurred" when updating SFTP details

Symptom

"An application error has occurred" is displayed when editing SFTP connector properties

Environment

SAP SuccessFactors Learning 

Reproducing the Issue

  1. Access System Configuration > CONNECTORS >
  2. Try to update the connector.ftp.password >
  3. Error is displayed

Cause

This scenario is being caused by a vault issue, and requires clearing the password value before updating to a new one.

Resolution

  1. Access Learning Admin > System Configuration > CONNECTORS >
  2. Try to erase the password currently configured in the connector.ftp.password >
  3. Click on "Apply Changes" >
  4. If you are able to do that successfully, then test updating it again, this time adding the desired value.

Keywords

connector, sftp, password, update, error, application, configuration, change , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 2605