SAP Knowledge Base Article - Preview

3781541 - SAC, add-in for Microsoft Excel: – Login blank screen for MAC users

Symptom

  1. The issue is only happening to MAC users.
    1. Open Excel Application
    2. Click on the Tab SAP Analytics Cloud
    3. Start a Connection in Excel to the SAC Domain: Tenant URL
    4. A new blank browser page opens.
  2. har netowrk trace shows /sap/fpa/ui/office/starter.html endpoint returns a HTTP 401 error


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Environment

SAP Analytic Cloud 

Product

SAP Analytics Cloud 1.0

Keywords

Mac macbook pro apple IOS excel sac office blank screen logon , KBA , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Known Error

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