SAP Knowledge Base Article - Preview

3781576 - Addresses not displayed for Involved Parties in Cases

Symptom

  • The Addresses column is empty for involved parties in a case.
  • Address information exists for the involved party but is not shown in the case UI.
  • Users are unable to view the address of involved parties directly from the case.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Service Cloud Version 2 all versions

Keywords

involved party address, party list, address column blank, case address missing, ship-to address, service cloud cases, formattedPostalAddress, address not determined, involved parties, feature flag, case management address, party role address, address display, case ui address, party list column , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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