3781607 - Not All Form I-9 Reverification Tasks Are Displayed - Onboarding

Users are unable to view all pending I-9 Reverification tasks under the Complete Section 2 and Section 3 of Form I-9 from the To-Do list even when the corresponding tasks have been successfully created.

SAP SuccessFactors Onboarding

1. Proxy as the responsible user.
2. Navigate to the To-Do Items page.
3. Select Complete Section 2 and Section 3 of Form I-9.
4. Review the list of pending Form I-9 Reverification tasks.
5. Observe that not all pending Form I-9 Section 2 and Section 3 To-Do items are displayed, even though the corresponding To-Do tasks have been successfully created.

The issue occurs because the TodoAdminConfig_key system configuration limits the visibility of future-dated Form I-9 Reverification To-Do items.

• To resolve the issue, the TodoAdminConfig_key system configuration must be removed by executing a script.
• As this change requires a backend update, customer approval is required before the script can be executed.
• Once the customer's approval has been obtained, SAP Support should proceed according to the instructions provided in the Internal Memo to request script execution.
• Note for SAP Support: Refer to the Internal Memo for the detailed procedure and script request instructions.

• Migrating Form I‑9 Data from Onboarding 1.0 (Implementation Guide)
• 3480040 - "Error during checking if Onboarding 2 is active occurred." - I‑9 Data Migration
• 2536899 - SuccessFactors Latest Home Page (HPX)

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