SAP Knowledge Base Article - Public

3781730 - Step exit reminder text not saving after pasting content

Symptom

Content not saving when pasting texts in Step Exit Reminder for a route step in "manage route map" tool.

Environment

SAP SuccessFactors Performance Management 1H 2026

Reproducing the Issue

  1. In "manage route map", for a route step, enable Step Exit Reminder.
  2. Copy paste some texts in the text box.
  3. Save.
  4. Observe that the text is not saved and appears blank after saving.

Cause

This is a known issue in "manage route map" in legacy admin experience.

Resolution

The issue will be fixed in the "Manage Route Map" new admin experience, which will be released in 2611.

Workaround

Before new admin experience is applied to "manage route map", after copy paste texts in Step Exit Reminder, manually edit the texts, e.g. bold the texts, enter a blank space, then save.

See Also

Keywords

KI1H2026, step exit reminder, route map, text not saved, fail, blank, problem, save issue, performance management, rich text editor, paste not saving, edit, saving , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem

Product

SAP SuccessFactors Performance & Goals 2605