Symptom
Content not saving when pasting texts in Step Exit Reminder for a route step in "manage route map" tool.
Environment
SAP SuccessFactors Performance Management 1H 2026
Reproducing the Issue
- In "manage route map", for a route step, enable Step Exit Reminder.
- Copy paste some texts in the text box.
- Save.
- Observe that the text is not saved and appears blank after saving.
Cause
This is a known issue in "manage route map" in legacy admin experience.
Resolution
The issue will be fixed in the "Manage Route Map" new admin experience, which will be released in 2611.
Workaround
Before new admin experience is applied to "manage route map", after copy paste texts in Step Exit Reminder, manually edit the texts, e.g. bold the texts, enter a blank space, then save.
See Also
Keywords
KI1H2026, step exit reminder, route map, text not saved, fail, blank, problem, save issue, performance management, rich text editor, paste not saving, edit, saving , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem
SAP Knowledge Base Article - Public