SAP Knowledge Base Article - Public

3781813 - Correspondence jobs show error "Form template could not be determined" - SAP S/4HANA Cloud Public Edition

Symptom

When running the "Correspondence: Account Statement" or "Correspondence: Customer Statement" template via the Application Jobs app, the job completes successfully but the results show errors. The correspondence cannot be printed with the following messages:

    "Form template could not be determined."

    "Form template name can't be initial."

    "No output possible for output item '1' due to inconsistencies."

    ...

    Environment

    SAP S/4HANA Cloud Public Edition

    Reproducing the Issue

    1. Open the Application Jobs app.
    2. Run the "Correspondence: Account Statement" template with a variant (e.g., "SAP06").
    3. The job completes with status "Finished" but the result log shows the above error messages.

    Cause

    In the Output Parameter Determination app, the variant name used in the job has not been maintained in the "Parameters Variant" field. As a result, the system is unable to determine the form template.

    Resolution

    1. Open the Output Parameter Determination app.
    2. Select "Account Statement" as the correspondence type and "Form Template" as the Determination Step.
    3. In the existing entry, leave the "Corr. Identifier" field empty.
    4. Enter the variant name (e.g., SAP06) in the "Parameters Variant" field.
    5. Save and activate the changes.

    Keywords

    Application Jobs, Correspondence, Account Statement, Customer Statement, Form template could not be determined, Output Parameter Determination, Parameters Variant, Corr. Identifier, SAP06, FIN_CORR_SCHDL_JOBS_SAP06, APOC_OR_MESSAGES , KBA , FI-AR-AR-CR-2CL , Correspondence (Public Cloud) , Problem

    Product

    SAP S/4HANA Cloud Public Edition all versions