SAP Knowledge Base Article - Preview

3781954 - sm_workcenter tiles stuck on "initializing" in internet explorer 11 after upgrade of Solution Manager - SAP Solution Manager

Symptom

  • After upgrading from 7.2 SPS 20 to SPS 21, several apps/tiles in SM_WORKCENTER fail to load in Internet Explorer 11.
  • In Internet Explorer 11, affected apps/tiles display "Initializing" and keep loading indefinitely.
  • Copying the tile URL and opening it in Edge loads the app/tile successfully.
  • No explicit error message is shown in Internet Explorer 11; behavior is browser-specific.


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Environment

  • Product: SAP Solution Manager
  • System Monitoring
  • SM_WORKCENTER
  • Version: 7.2 SPS 21
  • Browser: Internet Explorer 11; Microsoft Edge

Product

SAP Solution Manager 7.2

Keywords

sm_workcenter, system monitoring, tiles not loading, initializing, internet explorer 11, ie11, sps 21, solution manager 7.2, browser support, ui5, fiori tiles, it calendar, stuck loading, edge works, ui2 , KBA , SV-SMG-MON-SYS , System Monitoring , Problem

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