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3782060 - Mobile app activation fails with "Unable to Activate" or "Scanned QR code is Invalid" [SF Mob]

Symptom

  • Mobile application stops working during activation/login.
  • Error shown: "Unable to activate. Please contact your Company’s IT Department."
  • When activating via camera, error shown: "Scanned QR code is invalid or expired. Please obtain a new QR code for activation."


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Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Mobile

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Mobile all versions

Keywords

mobile activation, unable to activate, scanned qr code is invalid, qr code expired, managed device, mdm restriction, restrict activation to managed devices, mobile settings, enable mobile features, activation error, login error, qr activation, device management, mobile app, successfactors mobile , KBA , LOD-SF-PLT-MOB , Mobile Issues , How To

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