SAP Knowledge Base Article - Public

3782336 - API Metrics Dashboard is not Visible on SAP Sales Cloud and SAP Service Cloud Version 2

Symptom

You have already created a case requesting to enable the API Metrics Dashboard (as per the API Metrics - SAP Help Portal) but this is not visible for any User.

Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Cause

This happens because once the request for the API Metrics dashboard is completed you will also have to add the Business Service "productMetricsService" to a Role related to the User.

Resolution

Please update the relevant role (i.e.: ADMIN") and add the Business Service "productMetricsService" to the role and you will be able to see it following the below path:

1. Click in System Settings
2. Search for API
3. Open API Metrics 

Keywords

API, api metrics, metrics, dashboard, activate, enable, visible , KBA , CEC-CRM-CO-OPS , Operations , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0