3782414 - External Punch-out Catalog Not Visible For Some Users In Manage Purchase Requisitions - Professional App

Punch-out catalogs are not accessible for certain users. One external catalog is visible to all users, while another is visible only to some users.

The missing catalog does not appear for affected users even if it is assigned in Default User Settings for Purchase Requisitions.

SAP S/4HANA Cloud Public Edition

1. Log on to the system with an affected user.
2. Open the Manage Purchase Requisitions Professional app.
3. Create a purchase requisition and choose to add Items from External Catalogs.
4. Observe that the specific external catalog is missing.

External catalogs are language-dependent. The catalog text/description is not maintained in the affected user’s logon language, so the catalog is not displayed for that language.

1. Identify all logon languages used by your requesters who should access the external catalog.
2. Log on to the system using one of the required languages where the catalog is missing.
3. Open the Settings for Web Service Application.
4. Open the relevant external catalog in Edit mode.
5. Check the Description/Text field; if it is empty in this language, maintain the description/text.
6. Save the changes to create the language-specific entry for the catalog.
7. Repeat steps 2–6 for each additional logon language used by your users.
8. Ask affected users to log on again in their language and verify the catalog is now visible.

• Note 3572657 - External Catalogs List empty in the app Manage Purchase Requisition Professional
• Note 3411918 - No Catalog items when creating Purchase Requisitions

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