SAP Knowledge Base Article - Public

3782523 - Candidate search returns zero or fewer results when adding multiple filter criteria - Recruiting Management

Symptom

In Candidate Search, applying multiple filter criteria returns zero or significantly fewer results than expected, with eligible candidates being incorrectly excluded from the results. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting Candidate tab.
  2. Set the mulitiple search criteria (for example):
    • Candidate Type: xxx
    • Marketing emails consent: xxx
    • Resume or Cover letter contains: any of the keywords
    • Applied to a job: xxx
    • Country of residence: xxx
  3. Observe that results are returned 0 or fewer results.

Cause

Known product limitation in Recruiting Candidate search when multiple criteria are combined. 

Resolution

This is a known product limitation and has been confirmed as an enhancement request.

Workaround: N/A, reindex will not work.

Keywords

candidate search, recruiting candidate tab, country of residence, filter, resume, cover letter, keyword, combined filters, zero results, inconsistent results, known limitation, reindex, search behavior, recruiting management, candidate filtering , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions