3782778 - Pending information for further investigation on a case for SAP Incentive Management

• Pending information from customer to proceed with the investigation.
• Troubleshooting is halted due to inconclusive details.
• Customer is not reachable or sharing information on the case.
• Case is on "Awaiting info from Customer" for multiple days without an update.

• SAP Sales Performance Management
• Advanced Workflow for Incentive Management
• Agent Lifecycle Management 
• Agent Performance Management
• Incentive Management

pending information, troubleshooting halted, no update from customer, customer is not reachable, not replying, no reply, no update, pending update, awaiting customer information, no updates for days, no contact, unreachable , KBA , CEC-SAL-COM , Incentive Management , Bug Filed