3782812 - Where-Used Lists Dependencies for Inactive Forms and Blocks Deletion of Custom Code Lists

Symptom

When attempting to delete a Custom Code List field, the system blocks the deletion with the message:

You cannot delete fields used in other business processes. Remove all usages to proceed

When you check the item’s dependencies using Usage/Where-Used, the entry shows a reference to a Form whose status is Inactive.

Environment

SAP Sales Cloud Version 2
SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Custom Code List, Code List, Extensibility, Where-Used, Usage, Dependency, Inactive Form, Form Version, Delete Error, Cannot delete fields used in other business processes, Remove all usages to proceed, Reference, Case, Business Process, Data Integrity, Deactivation, System Behavior, By Design, Usages, Retire Dependencies, Migration, Form Update, Versioning

, KBA , CEC-CRM-CLR , Code List Restrictions for SAP Sales/Service Cloud , CEC-CRM-FORM , SCV2 and ESM support for Forms , Known Error

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