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3783114 - Approval/Rejection Email not sent for Sales Price Flexible Workflow

Symptom

  • For Manage Sales Price Workflow (WS01800208), the intention is to configure an approval and rejection notification using a custom email template copied from SD_PRICE_RELEASE_EMAIL_TMPL/ SD_PRICE_REJECT_EMAIL_TMPL called 01800208_COMPLETE_POSITIVE / 01800208_COMPLETE_NEGATIVE in the 'Maintain Email Templates V2' app as outlined in the SAP Help
  • When creating the required custom email template ID in the newer “Maintain Email Templates V2” app, the error “SD_PRICE_REJECT_EMAIL_TMPL: ID is too long” appears.
  • When creating the required custom email template ID in the newer “Maintain Email Templates V2” app, the error “SD_PRICE_RELEASE_EMAIL_TMPL: ID is too long” appears.
  • The approval email is configured with a naming convention other than 01800208_COMPLETE_POSITIVE. 
  • The rejection email is configured with a naming convention other than 01800208_COMPLETE_NEGATIVE. 
  • Approval and Rejection emails are not getting sent in sales price workflow and the custom template id is called something other than 01800208_COMPLETE_NEGATIVE or 01800208_COMPLETE_POSITIVE as outlined in the SAP Help.


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Environment

  • SAP Business Workflow
  • SAP NetWeaver
  • SAP Web Application Server for SAP S/4 HANA
  • ABAP PLATFORM - Application Server ABAP

Product

ABAP platform all versions ; SAP NetWeaver all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP Web Application Server for SAP S/4HANA all versions

Keywords

SWF_WORKFLOW, WFMSTD, rejection email not sent, sales price workflow, flexible workflow, email template id, maintain email templates, id too long, complete_negative, sd_price_reject_email_tmpl, sd_price_release_email_tmpl, workflow notification, email not received, naming convention, f1306, swf_mail, swf_trc , KBA , BC-BMT-WFM-NOT , WebFlow Notifications , SD-MD-CM , Conditions and Condition Maintainance , SD-MD-CM-2CL , Conditions and Condition Maintenance(Public Cloud) , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , BC-BMT-WFM , Business Workflow , Problem

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