3783161 - Manage Alerts and Notifications: 'initiated for' search returns no results for external/onboarding users

• In Manage Alerts and Notifications, searching in the "Initiated For" field returns no results for certain users.
• The same users can be found in Global Search, but not in Manage Alerts and Notifications.
• No error message is displayed.

SAP SuccessFactors HCM Suite

1. Open Manage Alerts and Notifications.
2. In the "Initiated For" field, enter the target user’s name or ID.
3. Observe that no search results are returned.

The Manage Alerts and Notifications search does not support external/onboarding users (status "e")

1. Verify the user type/status of the person you are searching for. (KBA 3375924 - How To check User Status Via Data inspector)
2. If the person is an external/onboarding user (status "e"), note that searching for such users in Manage Alerts and Notifications is not supported by design.
3. Use an internal user for searching in Manage Alerts and Notifications, or retry once the onboarding user becomes an internal user.

KBA 3375924 - How To check User Status Via Data inspector

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