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SAP Knowledge Base Article - PreviewSymptom
After creating a custom KPI and adding it to the Key Metrics section on the Account Details screen, the KPI cannot be found when attempting to rearrange content in Adaptation Mode. Although the KPI exists and may appear within the Key Metrics carousel, it is not accessible in the section management dialog and therefore cannot be repositioned.
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Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
custom KPI, Key Metrics, adaptation mode, manage sections, account details, KPI ordering, standard KPIs, custom KPIs not visible, KPI pagination, OWL, account list, C4C, Sales Cloud, UI adaptation, personalization, hide standard metrics, KPI position, carousel, section management, expected behavior, limitation, cannot move KPI, custom metric placement
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