3783272 - No Data Displayed for the Reference Service Order Header Field in Service Confirmation Reports

The system displays "Not assigned" for the Reference Service Order Header field in the following report:

Report: Service Confirmation Item
Data Source: Service Confirmation Item Extended

Steps to create Service Order

1. Go to Service Orders Work center.
2. Select the Service Order Processing view.
3. From the Drop down choose "All orders".
4. Search for the Service Order ABC (ABC represent the Service order ID).
5. Select Edit and view all.
6. Release the Service order and reopen the same Service Order ABC for Release to the service execution.
7. Select Confirm Execution button.
8. In New screen Remove Line Items XX (XX represent Line item).
9. Click Add Row and replace New line-item YY with same item type (YY Represent replace line item ID).
10. Click Save.
11. In the Service Confirmation screen DEF, verify that the Reference Service Order ABC at the header level is correctly populated for service confirmation DEF.
12. Open the Service Confirmation Item report and check the characteristic Reference Service Order Header.

Steps to Review Reports

1. Go to the Business Analytics work center.
2. Navigate to the Design Reports view.
3. Open the Service Confirmation Item report.
4. Click on the Preview button.
5. In the Selection, select Service Confirmation DEF.
6. In the View, add the Reference Service Order Header field.
7. Click on the Apply button.
8. The Reference Service Order Header field displays the value "Not Assigned."

While creating the Service Order and confirming the execution, the original line item is replaced by another line item of the same item type.

However, this replacement line item does not match the line item in the original Service Order.

The Service Confirmation displays the correct Service Order ID at the header level, but the item referenced in the confirmation does not correspond to the item that was released in the Service Order prior to confirming the execution.

Therefore, The standard creation of service order is not followed. The reports shows "Not Assigned" with no data.

This is the expected system behavior.

Not Assigned; Service order; Service Confirmation; Reports; Data Source; Service; Header; Reference Service Order Header , KBA , AP-SVO-SO , Service Order , Known Error