SAP Knowledge Base Article - Public

3783293 - Limitation on Number of Rows in Service Level Determination Decision Table in C4C

Symptom

Limitation in number of rows in determination Service Levels in c4c

Environment

SAP Cloud for Customer

Reproducing the Issue

Resolution

  1. There is no officially documented fixed limit on the number of rows in the Service Level Determination decision table in SAP Sales Cloud (C4C).
  2. You can maintain a large number of entries; however, very large or complex determination logic may impact performance and increase maintenance complexity.
  3. If determination logic becomes excessively large/complex, consider simplifying the ruleset to improve performance and usability.
  4. Refer to: Service Level Determination documentation.

See Also

Keywords

service level determination, decision table, c4c, sales cloud, service levels, rows limit, SLA determination, service tickets , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions