3783327 - Create Invoice button disabled on SAP Business Network when SES is created in SAP S/4HANA Cloud Public Edition

• On SAP Business Network service purchase orders, the Create Invoice option/button is inactive (greyed out).
• Service Entry Sheet (SES) is created and approved in SAP S/4HANA Cloud Public Edition; a 101 material document exists, but invoice creation in SAP Business Network remains disabled.
• Occurs in an integration scenario via SAP Cloud Integration Gateway with scope items 42K and 4BL.

SAP S/4HANA Cloud Public Edition

1. Create a purchase order in SAP S/4HANA Cloud Public Edition.
2. Perform order confirmation in SAP Business Network.
3. Create and approve the SES in SAP S/4HANA Cloud Public Edition (a 101 material document is posted, if applicable).
4. Open the corresponding PO in SAP Business Network.
5. Observe that the Create Invoice button is greyed out and cannot be used.

In SAP S/4HANA Cloud Public Edition, there is no standard output type or configuration to transmit a Service Entry Sheet outbound via cXML to SAP Business Network. Without an SES present on SAP Business Network, the Create Invoice action remains disabled.

This is the expected standard behavior.

For service procurement, when the Service Entry Sheet is created and approved in SAP S/4HANA Cloud Public Edition, invoice processing is intended to be completed in SAP S/4HANA. Unlike the material procurement process, SAP Business Network does not support supplier invoice creation for this integration scenario after the Service Entry Sheet has been created in SAP S/4HANA.

Therefore, the Create Invoice button remains disabled in SAP Business Network.

• refer to: Configuring Service Sheet Response in SAP ERP and SAP S/4HANA
• refer to: Defining Message Output Control for Service Sheet Response
• refer to: Maintaining Parameters for Service Sheet Response
• refer to: Maintaining Event Linkages to Generate Service Sheet Responses

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