3783388 - Email response templates not visible in Agent Desktop

• Email response templates are not available for selection when composing an email directly from the Agent Desktop UI (via the Email button on an Account or Individual Customer), even though templates have been defined in the system.
• The same templates are visible and selectable when composing an email from within a Case.
• Clicking Email Template at the bottom of the email composer shows an empty list.

• SAP Service Cloud Version 2 1.0
• SAP Sales Cloud Version 2 1.0

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