3783390 - Approvers do not receive immediate email for new supplier invoice approval task (flexible workflow)

Approvers do not receive an immediate email notification when a new approval task is created.

SAP S/4HANA Cloud Public Edition.

1. Create a supplier invoice.
2. Park the invoice.
3. Observe that a My Inbox notification is received for the approval task.
4. Observe that no immediate email notification is received.

The immediate email is only sent after the pre-delivered template SWF_CRT_NOTIFY_RECIPIENTS is copied into the custom namespace (for example, YY1_00800303_CRT_19). Before this copy, no email is sent at work item creation.

1. Open the Maintain Email Templates app (F1306).
2. Go to the Predelivered tab and search for the template SWF_CRT_NOTIFY_RECIPIENTS.
3. Select the template and choose Copy. Name the custom template following the pattern YY1_00800303_CRT_ (for example, YY1_00800303_CRT_19).
4. Open the Manage Workflows for Supplier Invoices app (F2873), navigate to the active supplier invoice workflow definition, and verify that the Notification tab is now visible.
5. Park a test invoice as complete and confirm that the approver receives an immediate email upon work item creation.

refer to: How to Configure the Flexible Workflow for Supplier Invoices | SAP Help Portal

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