SAP Knowledge Base Article - Preview

3783431 - Activity uses "all equipments from service call", not all equipments from ServiceCall linked with Activity

Symptom

  • When processing a Service Call/Activity with multiple Equipments, the "Latest Activities" section is not updated for all Equipments involved.
  • Expected behavior: all Equipments involved in the Activity receive an entry in "Latest Activities" when the Activity is closed.
  • Actual behavior: only one Equipment receives the entry.


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Environment

FSM Mobile

Product

SAP Field Service and Asset Management all versions

Keywords

fsm, field service management, activity, latest activities, equipment history, multiple equipment, related equipments, service call, activity.equipment, by design, limitation, mobile, windows, history update, equipment linkage , KBA , CEC-SRV-FSM-WIN , FSM Mobile - Windows , Problem

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