SAP Knowledge Base Article - Public

3783738 - Error when connecting external SFTP account for Scheduled Jobs

Symptom

  • When trying to use an external SFTP account to connect a job, customer gets the error "signal is aborted without reason".

Environment

SAP SuccessFactors 
SAP SFTP 

Reproducing the Issue

  1. Open Scheduled Job Manager and create or edit a job that uses an SFTP account.
  2. Enter the external SFTP host details and attempt to add/test the SFTP connection.
  3. The action fails with the error "signal is aborted without reason".

Cause

Lacking allowlisting for IP addresses on the external SFTP endpoint and SucessFactors. 

Resolution

It is required to allowlist from both sides:

See Also

Keywords

external sftp, scheduled job manager, sftp connection, connection error, signal is aborted without reason, firewall, allow list, ip allow list, third-party sftp, job scheduler, data import, document upload, preview environment, test environment, hostname ip allow list, sf , KBA , LOD-SF-PLT-FTPE , SFTP Login Errors , Problem

Product

SAP SuccessFactors HCM Suite all versions