3783883 - Application VA21 and VA22 tiles are not visible or cannot be opened

Despite having necessary authorizations, users cannot see or open the applications VA21 and VA22 tiles in the app finder or in the search bar.

SAP S/4HANA Cloud Public Edition

1. Search for VA21 or VA22 app in the search bar or app finder.
2. Observe that the tiles are not available, hence the app cannot be opened.

The app is a "standard navigation target" and therefore cannot be launched directly from a tile. The applications which are "Standard navigation target" can only be started indirectly via app-to-app navigation, unlike "Standard Application" which has an own tile access. (example "display sales quotation VA23"). This can be checked under app "IAM information system" > main entity = business catalog > business catalog ID = SAP_SD_BC_QUOT_PROC_MC > look for VA21/VA22/VA23 > check the column "app category". These are marked as either "Standard Navigation Target" or "Standard application". 

To access VA21/VA22:

• Example 1: Open app "Manage Sales Quotation" > Click "Create Quotation". This redirects to VA21.
• Example 2: Open app "Manage Sales Quotation version 2" > Open any sales quotation > click "Related apps". VA22 can be accessed from the list.

VA21, VA22, tile not visible, cannot open app, standard navigation target, fiori launchpad, sales quotation, quotation management, app not launchable, public cloud, authorization not working, navigation target only, s/4hana cloud , KBA , SD-SLS-QUT-2CL , Inquiries / Quotations (Public Cloud) , Problem