3783957 - SAP Analytics Cloud add-in tab missing or login panel greyed out in Excel when third-party cookies are blocked in the browser - SAP Analytics Cloud, add-in for Microsoft Excel

• The “SAP Analytics Cloud” ribbon/tab is missing in Microsoft excel (Desktop or Online) for some users.
• The add-in panel/sidebar opens but stays empty, the login is greyed out, or sign-in is stuck on the welcome screen.
• The issue occurs in both Microsoft excel (desktop app) and excel for the web.
• Users can access the SAC tenant in a browser on the same machines,  but cannot authenticate via SAC add-in in Excel(Desktop or Online)
• Clearing Add-in cache does not resolve the issue. 

• SAP Analytics Cloud
• SAP Analytics Cloud, add-in for Microsoft Office

1. Start Microsoft excel (Desktop or Online).
2. Check if the “SAP analytics cloud” ribbon/tab is shown; for some users it is missing.
3. If the tab is present, open the add-in panel and attempt to sign in.
4. Observe that the panel may remain empty, the login is disabled, or the process is stuck on the welcome screen.

Third-party cookies were blocked by the browser.

1. Turn off "allow third party cookies" in the browser. 
2. Add an exception for third party cookies for the SAC tenant URL:
   1. Open Edge and go to edge://settings/privacy
   2. Under Tracking prevention, click Exceptions
   3. Add site for example: [*.]hcs.cloud.sap

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