SAP Knowledge Base Article - Preview

3783991 - Case Status Description Changes Not Reflected After Language Adaptation

Symptom

Changes made to a Case status description through Language Adaptation are not reflected in the Case entity.

  • The original status description continues to appear in Case records, filters, selection lists, and KPI cards.
  • The updated status text is not displayed after saving and publishing the adaptation.


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

SAP Sales Cloud Version 2, SAP Service Cloud Version 2, Language Adaptation, Case Management, Case Status, Case Status Description, User Life Cycle Status
, KBA , CEC-CRM-HOM , Home Page for SAP Sales/Service Cloud , Problem

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