3783991 - Case Status Description Changes Not Reflected After Language Adaptation

1. Navigate to System Settings
2. Language Adaptation.
3. Modify a Case status description.
4. Save and publish the adaptation.
5. Open a Case record or access a Case status filter, selection list, or KPI card.

Result

• The original status description is still displayed.

Expected Result

• The updated status description is displayed consistently throughout the Case entity.

The description change was not maintained for the corresponding User Life Cycle Status code list value of the Case entity in the required language.

Language Adaptation changes must be applied to the correct code list entry and language. Changes made elsewhere do not affect the status descriptions displayed in Cases.

To update the displayed Case status description:

1. Navigate to System Settings
2. Language Adaptation.
3. Search for Cases - sap.crm.service.caseService.
4. Open the Code Lists tab.
5. Select User Life Cycle Status.
6. Locate the required status code value.
7. Enter the desired description in the appropriate language column.
8. Save and publish the adaptation.
9. Verify that the updated description appears in:
   • Case records
   • Status filters
   • Selection lists
   • KPI cards

SAP Sales Cloud Version 2, SAP Service Cloud Version 2, Language Adaptation, Case Management, Case Status, Case Status Description, User Life Cycle Status