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3784018 - Unable to move files to subfolder within outbound in xdl dropbox – error code 4

Symptom

  • Unable to move files to a subfolder within the outbound folder in xdl dropbox.
  • Error: "General failure (server should provide error description). Error code: 4."
  • Error: "Failed to rename file" when attempting to move or rename a file in the /outbound directory.
  • Common reasons for error code 4 include renaming to an existing name, creating a directory that already exists, moving a remote file to a different filesystem, uploading to a full filesystem, or exceeding a user disk quota.


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Environment

SAP Incentive Management

  • Incentive Management on Hyperscalers

Product

SAP Incentive Management 2026

Keywords

xdl, dropbox, goanywhere, sftp, outbound, subfolder, move, rename, error code 4, failed to rename file, virtual folder, virtual link, archive folder, permissions, express data loader , KBA , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , Problem

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