SAP Knowledge Base Article - Public

3784044 - HTML Mashup Does Not Load Data in Mobile Application Due to Incorrect Parameter Mapping

Symptom

A custom HTML mashup embedded in the mobile application does not display any records or data.

  • The mashup may work correctly in the web application but not in the mobile application.
  • Some business objects may display data correctly while others do not.
  • The mashup loads successfully, but no records are returned.
  • No error message is displayed.

Reproducing the Issue

  1. Open the mobile application.
  2. Navigate to a business object that contains a custom HTML mashup.
  3. Open the mashup screen.
  4. Observe that no data is displayed.
  5. Compare the same mashup configuration in the web application.
  6. Observe that the mashup may return data in some scenarios while remaining empty in others.

Result

  • The mashup does not display any records or content.

Expected Result

  • The mashup receives the correct business object context and displays the expected data.

Cause

The mashup parameter mapping is configured incorrectly.

The parameters passed from the business object to the mashup do not provide the expected runtime context. As a result, the mashup receives invalid or incomplete data and cannot retrieve the corresponding records.

This issue can occur when the mapped field does not match the identifier or context expected by the mashup implementation.

Resolution

  1. Open Mobile Administration and locate the affected HTML mashup configuration.
  2. Review all mashup parameter mappings.
  3. Verify that each parameter is mapped to the correct business object field and provides the context expected by the mashup.
  4. Compare the mapping configuration with a working implementation if available.
  5. Correct any mismatched or invalid parameter mappings.
  6. Save and publish the configuration changes.

Additional Information

  • Ensure that the parameter values passed to the mashup uniquely identify the intended business object context.
  • If multiple mashups use similar configurations, verify that all related mappings are configured consistently.
  • Incorrect mapping of context identifiers can prevent the mashup from retrieving and displaying data even though no application error is generated.

Keywords

involve party, mobile mashup, sales order, records not loading, html mashup, build apps, parameter mapping, InstanceUUID, technical id, account technical id, mobile administration, sales cloud v2, web mobile mismatch, embedded mashup, data not loading , KBA , CEC-CRM-MOB-ADM , Mobile Administration for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions