3784063 - story report widgets fail to load with “we found an error while processing the current request” after report import

• An error occurs when loading Story report widgets.
• Error message payload: {"Messages":[{"Type":2,"Number":4562,"Text":"We found an error while processing the current request."}]}
• Issue is experienced by multiple users.

• Story Designer - Story & Formatting

1. Navigate to Reporting.
2. Open the affected Story report.
3. Observe that widgets fail to load and the error appears.
4. Edit data source and we can see error "Failed to get metadata for *******. Please remove it from the query and try again."

• The Story report was exported from one instance and imported into another where the underlying data model/configuration is not identical. A referenced custom MDF object is not properly configured in the target instance (for example, missing Report Object Configuration Entity settings such as Is root and/or sub domain schema), leading to metadata retrieval errors in the Story query.

1. Open the Story in Story Designer.
2. Edit the data source of the affected widget or query.
3. Click Preview Query to reveal the detailed backend error causing the failure.
4. If the error indicates “Failed to get metadata for
   • 1. Align the target instance configuration with the source instance:
   • • In Report Object Configuration Entity, ensure the referenced MDF object is correctly maintained (for example, set Is root appropriately and maintain the sub domain schema list to match the source).
     1. 2. Alternatively, remove or replace the missing/invalid object from the query, then re-preview the query.
     2. After alignment or adjustment, refresh the Story and validate that widgets load successfully.
     3. If the issue persists, contact your administrator or SAP Product Support.

• Refer to: We found an error while processing the request - Column not found - Story reports
• Refer to: Story reports not loading
• Refer to: Story reports are not working post 1H 2026 release

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